Refund policy
SHIPPING & RETURNS ORDER IN THE UNITED STATES
SHIPPING POLICY
Delivery Information
New order are processed within 3-5 business days depending on order quantity. And we ship in the USA, Canada, Australia and New Zealand! Using the couriers: USPS .
USPS is one of the major international express couriers in the world. It is fast and the price is lower compared with DHL, FEDEX, TNT. USPS offers good service of custom clearance. Product shipped from the USA Wearhouse will be delivered by USPS and reach receivers’ hand in the USA within 7-10 days and for the product shipped from the China Wearhouse 10 -25 days.
HOW TO RETURN AN ITEM SUCH IS LINGERIE - LEATHER & VINYL LINGERIE OR OTHER PRODUCTS
We strive to ship all orders received before 2:00 pm Eastern Standard Time on the same day. Back orders are shipped per your instructions. Orders are shipped via USPS. The customer is responsible for all freight charges, insurance, handling charges fees.
Please feel free to contact your Customer Service Representative with any questions.
Order & Service Questions
Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day. If we receive the change of a order before 2:00 pm Eastern Standard Time we will try to our best to make the change.
Order Policy
Please contact your sales rep regarding your preference how back orders should be handled for your account. Telephone # 718-931-0200
Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after payment are been cleared. The customer will be charged a 25% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Hold Only” status.
RETURNS: The following items cannot be returned or exchanged: BODYSUITS, LINGERIE (G-STRING, TEDDIES, PASTIES, BRA, UNDERWEAR & SLEEPWEAR, SWIMWEAR), JEWELRY, and ACCESSORIES (except scarves, bags, and mermaid blankets). ALL SALE ARE FINAL Due to the "health related" nature of our products, only manufacture defect or items with concealed damages as a result of shipping will be authorized for return. The merchandise returned MUST be in original packaging and free of any and all customer markings, tags or stickers. All returns must have a return authorization number. Unauthorized returns will not be accept. Items discontinued by Amazing galaxy co. and or it's manufactures are not returnable and no credit will be issued. Authorizations expire 15 days from the issue date. E-Mail us to obtain a return authorization number ( RA ). IMPORTANT : ITEMS SOLD BY US ARE SOLD AS ADULT NOVELTIES. THERE MAY BE ITEMS IN OUR INVENTORY THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOU THE CUSTOMERS RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN. BY ORDERING OUR PRODUCT YOU HEREBY AGREE TO HOLD AMAZING GALAXY CO. AND IT'S AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES AND OR DAMAGES TO OUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.
Guaranteed Sale Policy
Our aim is to keep you informed with hot selling products at all times! If you buy an item from us for the first time and it's manufactured defect, return it within 7 days from receipt, and we will exchange it for one that is defect free. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable with price tags . Call your sales representative for a return authorization. All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Amazing galaxy co. within 24 hours from the receipt of goods.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you. 18 U.S.C. 2257
Compliance Notice
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in Amazing galaxy co. were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. Amazing galaxy co. is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.
SHIPPING & RETURN ORDERS
SEXY LINGERIE and LEATHER & VINYL LINGERIE
If you wish to return and item please follow the link below. You must first receive approval before you ship the product. Shipping charges are not refundable.
Returns must be returned within 7 calendar days from the date you receive your order for an return to be honored. Absolutely no return will be accepted for any reason later than 7 calendar days from the date you receive your order.
•Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned.
•Returns are NOT accepted on Thongs, G-strings, Teddies, Bra & Pasties due to health regulations. These items are final sale
•Clearance items are NON-Returnable and are final sale
•Shipping charges are not refundable
•Size return are accepted within 7 days of receipt of the item. If you are not satisfied with your purchase you may return it.
•On all returns, the customer is responsible for all return charges and will be charged the associated fees to ship out any new replacement order. This also includes undeliverable or refused packages on original orders or returns.
•The returned item must be in its original undamaged packaging with no signs of wear, and include all accessories & pieces with the original tags in place. The items must be returned in the original box the order was received in.
•Amazing galaxy co. is not responsible for any lost returned packages.
•We offer our Customer's a 14-day money-back refund on Lingerie items (excluding opened or used Products, Thongs, Teddies G-strings, Bra & Pasties). The item needs to be returned within 7 days of receipt of the item for this 14-day money back to be honored
•Manufacture defect: Please inspect your purchase immediately upon receipt. Any defective merchandise must be reported within 7 days of receiving your order. SHIPPING The Amazing galaxy co. accepts orders online 24 hrs. a day by simply adding items to your shopping cart. We accept PayPal VISA , MASTERCARD , AMERICA EXPRESS AND DISCOVERY and your credit card transaction is 100% secure. All information included with your order is encrypted for privacy while in transit, and will not be shared with any other service or source. We ship within 24-48hrs of receiving your order.
Backorders
We hold a large inventory of product to ensure prompt delivery of orders. In the unfortunate event that we are sold out of an item, we will notify you immediately. Your available items are shipped within 24-48 hours of placing your order, and any out of stock items will be refunded within 7 days.
Shipping Method
We use USPS delivery services to ship your packages.
Please ensure your address is complete and properly submitted when placing an order with Amazing galaxy co. If your delivery address has a suite #, apt. #, floor # or any other additional information that will help with the delivery process please make sure to include this when submitting your order.
If additional information is required in order to deliver your package, and that information was not provided on your original order, or if the delivery address is changed in order to make the delivery there will be a charge to you of $15 which will be processed /charged immediately through the original credit card provided on your order.
If your package is refused or returned due to being undeliverable for any reason, there will be a return freight charge to you (which will be the same cost as the original freight charge on your original order) plus a $25 restocking fee. These fees will be processed / charged immediately through the original credit card provided on your order.
Residential packages are left at the recipient’s door as no signature is required for residential deliveries. Amazing galaxy co. is not responsible for any lost packages after the delivery has been made.
SHIPPING & RETURN ORDERS
FRAGRANCE, MAKEUP, SKINCARE, HAIRCARE, CANDLES, AROMATHERAPY and GIFTS : Shipping Information Select a 'Shipping' sub category:
Holiday Shipping Deadlines
If you would like your order to arrive by December 25th, we recommend you place your order by the following dates:
Standard International Shipping - (not a guaranteed service) Place your order on or before December 10th by 10:00am. EST TIME for delivery by December 25th.
-Signature required.
-Service is not available to PO boxes.
U.S. Shipping Options & Costs
Standard USPS U.S. Shipping (5-10 business days) Most packages arrive within 5-15 business days. (not a guaranteed service).
Delivery Time
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.
Return Policy
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 25% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
•RMA number
•Full name and address
•Phone number
•E-mail address
•Packing slip
•
•Original Order Confirmation Number
•Your reason for returning the merchandise
Please return the merchandise to:
Returns Department
17300 Railroad Street, Unit D City of Industry, California, 91748 "United States"
All returns must be shipped back to Returns Department using a trackable courier. (USPS International, Delivery Confirmation)
Any package that has not been received by Returns Department and tracking information cannot be provided, will be the sole responsibility of the costumer.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to Returns Department marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a re-shipping fee.
Cancel Your Order:
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at:
1-718-931-0200 in the U.S.
Monday-Friday: 10:30am-2:00pm Eastern Time or contact us within 24 at Email jerry7408@gmail.com
Claims
You must notify us within 7 days from the date of your order if you have not received your package.
Delivery Information
Goods are shipped out after DISCREET PACKING within 3-7 business days depending on order quantity. And we ship worldwide!
We mainly use the below couriers to ship goods for client:
USPS
USPS is one of the major international express couriers in the world. It is fast and the price is lower compared with DHL, FEDEX, TNT. EMS offers good service of custom clearance of sensitive products like liquid products, powder products, battery products etc. Goods delivered by USPS will reach receivers’ hand within 7 -15 days.
Payment Methods
Amazing galaxy co. has built in a secured and full-featured online shopping cart system accepting different types of payment methods as below:
PayPal Gateway
Amazing galaxy co. accepts PayPal, one of the most popular payment tools in the world, as the primary payment method. All orders placed online on our website could be paid instantly through PayPal.
For more information regarding how to make a payment by PayPal, please visit the official PayPal website www.paypal.com.
